Privacy Policy

UNITED KINGDOM ONLINE LTD (“we”, “us”, “Pelegrin”) is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you use our services or visit pelegrin.co.uk. We are registered with the Information Commissioner’s Office (ICO).

1. Who We Are

Data controller: UNITED KINGDOM ONLINE LTD, Company No. 15654180, 447 Stockport Road West, Bredbury, Stockport, SK6 2BS. Contact: info@pelegrin.co.uk.

2. Data We Collect

We may collect:

• Identity data — name, company name
• Contact data — email address, phone number, delivery and billing address
• Transaction data — booking details, payment records, tracking information
• Technical data — IP address, browser type, pages visited, cookies
• Communications — messages sent via contact forms or email

3. How We Use Your Data

We use your personal data to:

• Process and manage your parcel bookings and deliveries
• Provide parcel tracking services
• Communicate with you about your orders and enquiries
• Send service updates and notifications (with your consent where required)
• Comply with legal obligations
• Improve our website and services

4. Legal Basis for Processing

We process your data on the following legal bases: performance of a contract (to deliver your parcels); legitimate interests (improving our services, preventing fraud); legal obligation (tax, regulatory compliance); and consent (marketing communications).

5. Data Sharing

We may share your data with courier partners and carriers required to complete delivery, payment processors, IT service providers, and regulatory bodies where required by law. We do not sell your personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements — typically 6 years for transaction records in line with HMRC guidance. Account data is retained for the duration of your account and deleted upon request.

7. Your Rights (UK GDPR)

Under UK GDPR you have the right to:

• Access your personal data (Subject Access Request)
• Rectification of inaccurate data
• Erasure (“right to be forgotten”) where applicable
• Restriction of processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time

To exercise any right, email info@pelegrin.co.uk. You also have the right to lodge a complaint with the ICO at ico.org.uk.

8. Cookies

We use cookies to operate our website. See our Cookie Policy for details.

9. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website.